Refund Policy

At LuxDrape, we take pride in our craftsmanship. Since many of our products are custom-made to your specific measurements, please review our policy below regarding what can and cannot be returned.

1. What Can Be Returned? (Eligible Items)

We accept returns or exchanges for the following items within 30 days of receipt:

• Ready-to-Ship Hardware & Ready-Made Items: Must be in brand-new, unused condition with original tags and packaging.
• Incorrect or Faulty Items: If we sent the wrong item, wrong liner, or the product arrived damaged/broken.
• Size Errors: In the unlikely event that products were made inaccurately compared to your original order details.

 2. What Cannot Be Returned? (Non-Returnable Items) 

As these are personalized to your specifications, we cannot accept returns for:

• Custom-Made Products: Customized drapes, Roman shades, Wood woven shades, custom rods, and tracks that match your original order details.
• Sample Booklets & Swatches: These are non-returnable.
• Subjective Reasons: Including "change of mind," "don't like the color/texture" (we recommend ordering samples first), or "too heavy."
• Measurement Errors by Customer: If the product matches the measurements you provided but does not fit.
• Minor Variations: Color differences due to monitor settings or industry-standard size tolerances (within +/- 1 inch).

3. Return Shipping & Fees

• If we are at fault (Wrong/Damaged item): LuxDrape will cover the full cost of return freight and shipping the replacement.
• If the customer is returning Ready-Made items: The customer is responsible for the return shipping costs.
• Restocking Fee: For approved returns of non-defective items, a 20% fee (covering handling, packing, and original shipping) will be deducted. You will receive a refund of 80% of the order amount.

4. How to Initiate a Return

1. Contact Us: Email contact@luxdrape.com within 30 days of receipt (3 days for damaged items).
2. Provide Proof: Include your order number and clear photos illustrating the issue or damage.
3. Get Authorization: Once approved, we will provide you with the specific Return Shipping Address via email.
4. Ship Back: Provide us with a trackable tracking number once the package is sent.

5. Refund Process & Timeline

• Inspection: Once we receive and inspect the returned item (must be in brand-new condition), we will process the refund within 3-5 business days.
• Refund Path: The refund will be credited back to your original payment method.
• Bank Processing: It typically takes 3-10 business days for the refund to reflect on your statement, depending on your card issuer.