FAQ
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Frequently Asked Questions
How long does it take to produce custom curtains?
Production usually takes 7–15 business days depending on fabric availability and order complexity.
How do I measure for custom curtains?
Measure the width of your rod and the height from the rod to the desired length. Use our measuring guide for accuracy.
What’s the difference between header styles?
Pinch Pleat, Grommet, and Rod Pocket styles each provide a different look and gather. Visit our header style guide for visuals.
Can I order fabric swatches?
Yes, you can order free swatches to see colors and textures before ordering.
What is your return or exchange policy?
Custom orders are non-returnable unless defective. Contact us within 7 days of delivery to report any issues.
Do you ship internationally?
Yes. Shipping costs and timeframes vary by region. You'll see estimated delivery at checkout.
Do I need tiebacks or shape lock?
Tiebacks help hold curtains neatly to the side. Shape lock maintains the pleated form of the curtains long-term.